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1-Day 28 Soft Skills Topics

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Download – 28 Topics Rev AB

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1-DAY 28 TOPICS (Year 2019)
All Over Malaysia (Use Your HRDF)

(A). Communication Skills
(B). Customer Service Skills
(C). Sales & Marketing
(D). Workplace Essentials
(E). Retail Training
(F). Call Center Training
(G). Train The Trainer
(H). Leadership & Management Training

1 Administrative Assistant Skills (D): 28 Topics – Topic 1 Administrative Rev AB
2 Anger Management (A): 28 Topics – Topic 2 Anger Rev AB
3 Building High Performing Teams (D): 28 Topics – Topic 3 Team Rev AB
4 Business Etiquette (D): 28 Topics – Topic 4 Business Rev AB
5 Call Control (F): 28 Topics – Topic 5 Call Rev AB
6 Change Matters (D): 28 Topics – Topic 6 Change AB
7 Communicating with Clarity & Impact (A, D): 28 Topics – Topic 7 Communicating Rev AB
8 Conflict Resolution (A, D): 28 Topics – Topic 8 Conflict rev AB
9 Creative Problem Solving & Decision Making (D): 28 Topics – Topic 9 Creative Rev AB
10 Find a way to say YES! (B, D, F): 28 Topics – Topic 10 Find a way Rev AB
11 Front Line Retail Selling Skills (C, E): 28 Topics – Topic 11 Front Line Rev AB
12 Handling angry and difficult callers (D, F): 28 Topics – Topic 12 Handling angry Rev AB
13 Lead, Motivate & Inspire (H): 28 Topics – Topic 13 Lead Rev AB
14 Negotiating for Results (A, D): 28 Topics – Topic 14 Negotiating Rev AB
15 New college instructor orientation (G): 28 Topics – Topic 15 New College Rev AB
16 Passionate Retail Experts (B, E): 28 Topics – Topic 16 Passionate Rev AB
17 Presenting With Impact (A, D, G): 28 Topics – Topic 17 Presenting Rev AB
18 Professional Selling Skills (C): 28 Topics – Topic 18 Professional Rev AB
19 Retail Sales Planning & Forecasting (C E): 28 Topics – Topic 19 Retail Rev AB
20 Sales Management (C, H): 28 Topics – Topic 20 Sales Rev AB
21 Sales Territory Planning & Routing (C): 28 Topics – Topic 21 Sales Territory Rev AB
22 Successful Telephone Debt Collection (F): 28 Topics – Topic 22 Setting Rev AB
23 Setting Others Up For Success (B, D): 28 Topics – Topic 23 Successful Rev AB
24 Time Management (D): 28 Topics – Topic 24 Time Rev AB
25 Train The Trainer (G): 28 Topics – Topic 25 Train Rev AB
26 Vision, Energy & Passion to Serve (B): 28 Topics – Topic 26 Vision Rev AB
27 Marketing Essentials (C): 28 Topics – Topic 27 Marketing Rev AB
28 Managing People (H): 28 Topics – Topic 28 Managing Rev AB